PRIVACY POLICY OF THE SUN AND BEAUTY ROOM

Website: https://thesunandbeautyroom.co.za/

Introduction

The Sun and Beauty Room takes the privacy of its customers and website users seriously. This policy explains how we handle personal and non-personal information.

1. Collection and Processing of Personal Data

We collect data to provide and enhance our services:

  • Personal Identifiable Information (PII): Includes name, address, email, phone number for order processing.
  • Payment Processing Data: Utilizing Payfast and Payflex, adhering to their privacy policies.
  • Analytics and Advertising: Google Analytics and Facebook Ads analyze website traffic and user interaction.
  • Cookies: To improve user experience, gather anonymous data like IP addresses (partially anonymized), browser types, and operating systems.
  • User-Generated Data: Data entered in forms, surveys, or feedback sections on our website.
  • Communication Records: Emails, chat logs, or call records when you contact us.

2. Use and Purpose of Collected Data

The collected data is used for:

  • Order Fulfillment: To process, ship, and track your orders.
  • Customer Service: To provide support and handle inquiries.
  • Marketing and Promotions: With your consent, for sending offers, news, and updates.
  • Website Optimization: Enhancing website functionality and user experience.
  • Legal Compliance: Adhering to regulatory requirements.

3. Disclosure and Sharing of Data

  • Third-Party Services: Data shared with partners like Google, Facebook, Payfast, and Payflex under confidentiality agreements.
  • Legal Obligations: When required by law, data may be disclosed to authorities.
  • Business Transfers: In case of a merger or acquisition, data may be transferred to the new entity.

4. International Data Transfer

Data transfer outside South Africa will comply with data protection standards equivalent to those in South Africa.

5. Data Retention and Security

Data is retained as long as necessary and protected using advanced security measures like SSL encryption, secure servers, and firewall technology.

6. Children’s Personal Data

Services are not intended for children under 18. Parental consent is required for processing data of children under this age.

7. User Consent and Rights

Using our services implies consent to this policy. Users have the right to access, rectify, or delete their data and can withdraw consent at any time.

8. Policy Changes and User Notification

Changes to the policy will be communicated through our website.

9. Opt-Out and User Preferences

Users can opt-out of marketing communications and set preferences for how their data is used.

10. Contact Information

For privacy-related inquiries:

11. Complaints and Dispute Resolution

Process for lodging complaints and resolving disputes related to privacy concerns.

12. Additional Terms and Conditions

  • Promotions and Offers: Terms and availability may vary.
  • External Links: We are not responsible for the privacy practices of third-party sites linked from our website.
  • User Responsibilities: Users are responsible for keeping their account information secure.
  • Data Accuracy: We rely on users to provide accurate and updated personal information.

13. Legal Compliance and Cooperation

We comply with local laws and cooperate with legal authorities in case of data requests.